Senior Digital Marketing Manager at eRepublic

• Provide strategic leadership to enterprise-level accounts to optimize campaigns or create new opportunities
• Provide RFP responses and sales support to capture digital revenue
• Manage digital marketing inventory and revenue
• Oversee monthly billing coordination with sales administrators
• Manage digital display campaigns, including gathering sponsor materials, posting ads to websites and newsletters, and reporting on metrics
• Manage banners in Google Ad manager, including trafficking, pacing and reporting
• Bring digital expertise to sales calls and represent eRepublic web capabilities and offerings
• Generate regular client campaign reports and interpret the results, providing key metrics and campaign recommendations to assist the sales teams with client retention
• Support Director of Digital Marketing in managing custom campaigns, including sponsored landing pages and integrated packages

Ad Operations Specialist at ZypMedia

• Resolved a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA’s
• Provided excellent and timely responses to customer requests to ensure customer satisfaction
• Supported Account Managers with multiple projects and clients simultaneously
• Communicated with internal teams regarding strategy and business needs and create tracking plans to support those endeavors and help to prioritize accordingly

Tax Technician II/Inbound Team Lead at Corporate Tax Incentives

• Managed 300+ daily cases to determine true eligibility for Work Opportunity Tax Credits and miscellaneous incentives programs
• Ensured applications submitted to state workforce development and labor departments contain complete and accurate sensitive information
• Created weekly compliance reports using payroll and new hire lists to summarize eligibility for clients
• Update training documentation and train new technicians on inbound processing and miscellaneous data entry tasks
• Audited completed tasks to ensure no missed eligibility opportunities

Customer Success Manager at Boost Media

• Updated customer orders from start to finish in an accurate and timely manner.
• Effective liaison between customers and internal departments.
• Managed creative projects for clients including Zynga, Big Fish Games, and SEGA.
• Met all customer call guidelines including service levels, handle time and productivity.
• Facilitated inter-departmental communication to effectively provide customer support.
• Controlled quality of creative content to ensure client branding guidelines are met.
• Developed strategies for designing, monitoring, and testing platform with lead engineer.
• Provided structure and support for client and designer on-boarding.
• Hired and managed an international network of graphic designers.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Online Marketing Coordinator at Rakuten (formerly Ebates)

• Managed client relations involving in all aspects of advertising campaigns for over 1,000 brands including Macy’s, Target, Neiman Marcus, Sephora, and Nordstrom
• Collaborated with the sales and email teams to enhance client relationships and loyalty by scheduling and organizing opportunities to drive incremental traffic and revenue
• Assess and ensure complete functionality and accuracy of all advertising campaigns
• Project manager and designer of cover images for high-level merchants on the website
• Design and structured creative template currently implemented for use on all solo email campaigns
• Developed a style guide to promote consistency and efficiency in all coupon copy throughout all websites

IT Administrative Assistant at Cashman Equipment

• Processed and code department invoices and expenses
• Manage ad-hoc reports, special projects as needed often requiring independent discretion and follow up
• Project management, including the development of an iPad application for inspections.
• Function as point of contact for internal and external communications, producing written communication representing desired leadership tone and content.
• Facilitate new software solutions and applications with documentation for end-users
• Organize and attend meetings and conference calls with departments or third-parties for new or current projects
• Identify, diagnose, and resolve Level One problems for users on their personal computer software and hardware, the network, the Internet and new computer technology environments; communicates solutions to end-users
• Coordinate between departments and operating units in resolving day-to-day administrative and operational problems